Netflix Cant Watch First Episode Again

TV shows or movies that constantly finish, exit, or take you back to the movie clarification page bespeak an issue connecting to Netflix. Follow the troubleshooting steps for your device beneath to resolve the issue.

Android phone or tablet

Test your net connection

1. Open the Netflix app.

2. Select the carte du jour icon.

   Note:

   Some Android devices have a menu button on the actual device, other devices accept an icon you can select inside the Netflix app.

3. Select About.

4. Within the Diagnostics section, select Network.

5. Select Offset Test.

If your connexion test was unsuccessful, you'll desire to attain out to the manufacturer for help connecting your device to the net.

OR

Simply effort another internet-based app.

If other apps are not working either, you'll want to reach out to the manufacturer for help connecting your device to the internet.

Restart your device

If your device is continued to the internet simply y'all are still getting the error, plow your device completely off, then turn it back on.

Try a unlike network

Endeavour connecting your device to some other cyberspace source - a cellular information network, a wireless network, or a different wireless network than the ane you're currently connected to.

If you are still having problem or have any questions about these steps, visit your device manufacturer's support site or your cellular carrier's support site for more assistance.

Restart your dwelling network

For this step, leave your device and all of your dwelling network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off your mobile device.
   

2. Unplug your modem (and your wireless router, if information technology'southward a separate device) from power for thirty seconds.
   

3. Plug in your modem and await until no new indicator lights are blinking on. If your router is separate from your modem, plug information technology in and wait until no new indicator lights are blinking on.
   

4. Plow your device back on and effort Netflix once again.
   

Improve your Wi-Fi signal

To amend your Wi-Fi:

• Movement your router and your device closer to each other. If possible, put them in the same room.

• Move your router away from other wireless devices and appliances.

• Keep your router in an open space off the floor. Routers go better reception when on a desk-bound or bookshelf.

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If you lot need help changing these settings, contact the device manufacturer.

One time you've reset these settings, try Netflix again.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is prepare and working correctly.

Apple TV

Test your cyberspace connection

1. From the main Apple TV menu, navigate to Settings.

2. Select General.

3. Select Network.

4. Select Test Network.

5. Select OK.

6. Select Yes.

7. Select the download speed y'all expect from your internet connexion.

If the connection examination fails, see Apple tree's support site for help troubleshooting your Apple Television set's connection to your home network. If the test succeeds, go along on to the next step.

Restart your device

1. Unplug your device from power.

2. Press the ability button on the device once, then wait 1 infinitesimal. If your device doesn't have a ability button or y'all can't accomplish information technology, leave it unplugged for iii minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

Sign out of Netflix

1. From the Netflix Dwelling screen, open the carte on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you lot're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

If you tin can't find Sign out, press these buttons in club on your remote: Upward, Upward, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. And so, select Sign out, Reset, or Deactivate.

Restart your home network

1. Turn off or unplug your streaming media actor.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for thirty seconds.
   

3. Plug in your modem and look until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your streaming media player back on and try Netflix once more.
   

Meliorate your Wi-Fi signal

To improve your Wi-Fi:

• Move your router and your device closer to each other. If possible, put them in the same room.

• Move your router abroad from other wireless devices and appliances.

• Continue your router in an open space off the floor. Routers go ameliorate reception when on a desk or bookshelf.

Restore your default connection settings

If you lot've inverse the connectedness settings on your device, you'll demand to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Individual Network (VPN) or proxy service settings.

• Custom DNS settings.

If you need aid changing these settings, contact the device manufacturer.

Once you've reset these settings, effort Netflix again.

Contact your cyberspace service provider

Contact your net service provider. They can tell yous if your modem/router is set and working correctly.

Blu-ray Thespian

Restart your device

1. Unplug your device from power.

2. Press the power button on the device once, then wait i minute. If your device doesn't take a power button or you can't reach information technology, leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Plow your device on and try Netflix again.

Sign out of Netflix

1. Begin from the Netflix Home screen.

2. To open the menu, navigate left and select Get Aid.

   • If you don't run into Go Assistance, navigate up and select Settings or the Settings icon .

3. Select Sign out.

4. Select Yes to confirm.

If you don't run across Become Help, Settings, or the Settings icon:

1. From within the Netflix app, use the arrows on your remote to enter the post-obit sequence:
   Up, Up, Down, Down, Left, Correct, Left, Right, Upwardly, Upwards, Up, Up.

2. Select Sign out, Start Over, Deactivate, or Reset.

Restart your home network

1. Turn off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for thirty seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your Blu-ray player back on and try Netflix over again.
   

Improve your Wi-Fi signal

To ameliorate your Wi-Fi:

• Move your router and your device closer to each other. If possible, put them in the same room.

• Motility your router abroad from other wireless devices and appliances.

• Keep your router in an open up space off the floor. Routers get better reception when on a desk or bookshelf.

Restore your default connexion settings

If you've inverse the connection settings on your device, you'll need to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you lot've reset these settings, try Netflix again.

Contact your internet service provider

Contact your isp. They can tell you if your modem/router is set up and working correctly.

iPhone, iPad, or iPod touch

Restart your iPhone, iPad, or iPod touch on

1. Printing and agree the side push and one of the volume buttons at the same time until the sliders appear. Elevate the top slider to turn your device completely off.

   • If the sliders don't appear, press and concur the Sleep/Wake push button until the red slider appears, then elevate the slider.

2. After 10 seconds, press the Sleep/Wake button.

3. In one case your device powers on, effort Netflix again.

Examination your internet connexion

1. Using a web browser, become to fast.com.

2. Wait for the examination to cease.

If your browser shows an error message or the website doesn't load, it ways your device isn't connected to the net. You might need to troubleshoot your dwelling house network or your device's connexion to the cyberspace.

Bank check the date and fourth dimension settings

1. Tap the Settings icon on the Home screen.

2. Tap General.

3. Tap Date & Time.

   • If the appointment and fourth dimension are incorrect, tap either the date or fourth dimension to adjust them, or just toggle the Ready Automatically field to On.

Reinstall the Netflix app

Note:

Deleting the Netflix app will also delete whatever Goggle box shows or movies yous take downloaded.

1. From the dwelling house screen, tap and hold the Netflix app.

2. Tap Remove app > Delete app > Delete.

3. Open the App Store and search for "Netflix."

4. Tap on the free Netflix app from Netflix, Inc.

5. To install the app, tap the cloud icon.

   Note:

   You might need to enter your Apple ID and password. If you forgot your Apple ID or password, go to the Apple back up site for help.

6. Once installed, try Netflix again.

If y'all can't find the Netflix app in the App Store, go to the Apple support site for help.

Restart your home network

For this step, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device dorsum in i by one.

1. Turn off your mobile device.
   

2. Unplug your modem (and your wireless router, if information technology'southward a separate device) from ability for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is split from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your device back on and attempt Netflix once again.
   

Better your Wi-Fi signal

To improve your Wi-Fi:

• Move your router and your device closer to each other. If possible, put them in the same room.

• Move your router away from other wireless devices and appliances.

• Go along your router in an open space off the floor. Routers get better reception when on a desk-bound or bookshelf.

Restore your default connectedness settings

If y'all've changed the connection settings on your device, you'll need to modify them back to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix once more.

Contact your internet access provider

Contact your internet service provider. They can tell you if your modem/router is ready and working correctly.

PlayStation 3

Exam your cyberspace connection

1. From the PS3 main carte, navigate to Settings.

   • If you're not already at the main card, concur the PS3 button in the centre of the controller, select Quit, and so select Yes to return to the home screen.

2. Select Network Settings.

3. Select Internet Connection, then verify it'due south set to Enabled. If it's Disabled, make sure to select Enable.

4. Select Cyberspace Connection Test.

   • If you are able to connect to the internet, check your date and fourth dimension settings.

   • If you are unable to connect to the internet, you may be having network connexion problems.

Sign out of Netflix

For Japanese PlayStations, use O instead of X to confirm selections.

1. Begin from the PS3 home screen.

   • If yous're not already on the home screen, hold the PS3 button in the eye of the controller, select Quit, then select Yes.

2. Navigate to the TV/Video Services department and highlight Netflix.

3. Press X.

4. Immediately afterward pressing Ten, press and hold both Commencement and Select until y'all see a message asking, Practice you lot want to reset your Netflix settings and re-register?

5. Select Yes.

6. Enter your email address and countersign and try Netflix over again.

Reinstall the Netflix app

Uninstall the Netflix app

1. Go to the PS3 Home Screen by pressingPS button >Quit >Yes.

2. Go to the Television set/Video Services section and highlight Netflix.

3. Press the Triangle button.

4. Choose Delete.

5. Cull Aye.

Reinstall the Netflix app

1. Get to the PS3 Dwelling Screen by pressingPS button >Quit >Yes.

2. Go to the TV/Video Services section and choose Netflix.

3. Choose Yes to download it.

Restart your abode network

1. Turn off or unplug your video game panel.
   

2. Unplug your modem (and your wireless router, if information technology's a carve up device) from ability for 30 seconds.
   

3. Plug in your modem and look until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your game console back on and try Netflix again.
   

Meliorate your Wi-Fi signal

To ameliorate your Wi-Fi:

• Move your router and your device closer to each other. If possible, put them in the same room.

• Move your router away from other wireless devices and appliances.

• Go along your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Restore your default connection settings

If yous've changed the connectedness settings on your device, you lot'll need to change them dorsum to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If y'all need assist changing these settings, contact the device manufacturer.

Once you lot've reset these settings, effort Netflix again.

Contact your isp

Contact your cyberspace service provider. They tin tell yous if your modem/router is fix and working correctly.

Prepare-top Box or Streaming Media Player

Restart your device

1. Unplug your device from power.

2. Press the power push on the device once, and then look 1 minute. If your device doesn't take a ability push button or you tin can't accomplish it, leave it unplugged for 3 minutes instead.

3. Plug your device dorsum in.

4. Turn your device on and try Netflix again.

Sign out of Netflix

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an mistake screen:

1. Select More than Details.

2. Select Sign out or Reset.

If you can't notice Sign out, press these buttons in gild on your remote: Upward, Up, Downward, Down, Left, Right, Left, Correct, Up, Upwards, Up, Up. So, select Sign out, Reset, or Deactivate.

Restart your home network

1. Plow off your device.

2. Unplug your modem and router from power.

3. Expect 30 seconds.

4. Plug in your modem.

5. Wait 1 minute.

6. Plug in your router.

7. Await 1 minute.

8. Try Netflix over again.

Some modems and routers might take longer to reconnect.

Improve your Wi-Fi bespeak

To improve your Wi-Fi:

• Motility your router and your device closer to each other. If possible, put them in the same room.

• Motility your router away from other wireless devices and appliances.

• Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Restore your default connection settings

If you've changed the connection settings on your device, y'all'll need to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If you need assist changing these settings, contact the device manufacturer.

Once y'all've reset these settings, effort Netflix again.

Contact your isp

Contact your internet service provider. They tin tell you if your modem/router is gear up and working correctly.

Smart TV

Restart your device

1. Unplug your device from power.

2. Press the ability push button on the device once, then await 1 minute. If your device doesn't have a ability push or you tin't reach information technology, go out it unplugged for three minutes instead.

3. Plug your device back in.

4. Plough your device on and attempt Netflix again.

Sign out of Netflix

1. From the Netflix Home screen, open the menu on the left.

2. Select Become Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More than Details.

2. Select Sign out or Reset.

If y'all can't observe Sign out, press these buttons in order on your remote: Up, Up, Down, Downwardly, Left, Right, Left, Right, Up, Upward, Up, Up. And then, select Sign out, Reset, or Deactivate.

Restart your home network

1. Plough off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and await until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and look until no new indicator lights are blinking on.
   

4. Turn your smart Telly back on and try Netflix again.
   

Improve your Wi-Fi indicate

To ameliorate your Wi-Fi:

• Move your router and your device closer to each other. If possible, put them in the aforementioned room.

• Move your router abroad from other wireless devices and appliances.

• Proceed your router in an open space off the floor. Routers go better reception when on a desk or bookshelf.

Restore your default connection settings

If you've changed the connection settings on your device, you lot'll need to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Individual Network (VPN) or proxy service settings.

• Custom DNS settings.

If you lot need aid changing these settings, contact the device manufacturer.

One time yous've reset these settings, endeavour Netflix over again.

Contact your isp

Contact your internet access provider. They can tell y'all if your modem/router is ready up and working correctly.

Xbox 360

Test your net connection

1. From the Xbox 360 principal card, select Settings.

2. Select System Settings.

3. Select Network Settings.

4. Select Wired Network or Wireless Network depending on your connexion method.

5. Select Test Xbox Live Connectedness.

6. Select Keep.

   • If your connexion test is successful, continue troubleshooting below.

   • If your connection examination fails, encounter Microsoft's Xbox support site for more help

Sign out of Netflix

1. From the Netflix Home screen, open the menu on the left.

2. Select Become Help or Settings.

3. Select Sign out.

If you're on an fault screen:

1. Select More than Details.

2. Select Sign out or Reset.

If y'all can't notice Sign out, press these buttons in order on your remote: Upwards, Upward, Down, Down, Left, Correct, Left, Right, Up, Up, Upwards, Up. So, select Sign out, Reset, or Deactivate.

Restart your home network

1. Turn off or unplug your video game console.
   

2. Unplug your modem (and your wireless router, if information technology's a separate device) from ability for xxx seconds.
   

3. Plug in your modem and look until no new indicator lights are blinking on. If your router is carve up from your modem, plug it in and look until no new indicator lights are blinking on.
   

4. Turn your game panel dorsum on and effort Netflix once again.
   

Improve your Wi-Fi signal

To improve your Wi-Fi:

• Movement your router and your device closer to each other. If possible, put them in the same room.

• Move your router away from other wireless devices and appliances.

• Proceed your router in an open up space off the floor. Routers get better reception when on a desk or bookshelf.

Restore your default connectedness settings

If you've changed the connectedness settings on your device, you'll need to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Individual Network (VPN) or proxy service settings.

• Custom DNS settings.

If you need aid changing these settings, contact the device manufacturer.

Once y'all've reset these settings, attempt Netflix again.

Contact your internet service provider

Contact your isp. They can tell you if your modem/router is set up and working correctly.

All other devices

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Source: https://help.netflix.com/en/node/458

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